Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

beta 4 feedback button "Firefox makes me sad because", asks me to download beta 4 when I already have, also having problem opening attachments in hotmail

more options

downloaded firefox beta 4 today, tried to open attachment in hotmail, could not. went to feedback "firefox makes me sad because" took me to download Firefox screen again. I did and then I could open attachment but Feedback still does not work. I have Vista.

This happened

Just once or twice

== Today, when I downloaded firefox 4.0 Beta 1

downloaded firefox beta 4 today, tried to open attachment in hotmail, could not. went to feedback "firefox makes me sad because" took me to download Firefox screen again. I did and then I could open attachment but Feedback still does not work. I have Vista. == This happened == Just once or twice == Today, when I downloaded firefox 4.0 Beta 1

Alla svar (6)

more options

Your user agent shows that you use Firefox 3.6.6: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 (.NET CLR 3.5.30729) Creative ZENcast v2.00.13 FBSMTWB

You can see the Firefox version at the top and the user agent at bottom of the "Help > About" window (Mac: Firefox > About Mozilla Firefox).

See Find what version of Firefox you are using and Web sites or add-ons incorrectly report incompatible browser See also http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

Check the general.useragent prefs on the about:config page.

You can open the about:config page via the location bar, just like you open a website. Filter: general.useragent

If any general.useragent prefs are bold (user set) then right-click that pref and choose Reset.

more options

My user agent setting are:

general.useragent.extra.firefox; Firefox/4.0b1

more options

Just to follow up on my previous post. I do not know if this could be the cause or not but I have firefox 3.6.8 and 4.0 installed and same time and I keep switching between them.

See screenshot with my user agent attached.

more options

And here is a scree of showing the header when trying to get the sad page which shows:

User-Agent Mozilla/5.0 (Windows; U; Windows NT 6.1; WOW64; en-US; rv:2.0b1) Gecko/20100630 Firefox/4.0b1

more options

Just use the direct link :

http://input.mozilla.com/sad

more options

Please look at the age of a thread before posting! This thread was inactive for 11 months before you resurrected it.