Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

I cannot download Firefox 4 to Mac OS 10.6.7.

  • 4 svar
  • 51 har detta problem
  • 2 visningar
  • Senaste svar av suzimatt

more options

I get the following message "The operation can’t be completed because the item “libsmime3.dylib” is in use".

I get the following message "The operation can’t be completed because the item “libsmime3.dylib” is in use".

Alla svar (4)

more options

It sounds like this is an issue with the Cisco Anywhere Connect VPN client. If you do use that software, then you will need to stop it before installing Firefox 4.

According to SiliconChaos Blog: Firefox 4: libsmime3.dylib in use error during Mac OS X install you can accomplish that by:

  1. Open a terminal
  2. Type sudo killall vpnagentd
  3. Press enter

That should successfully stop the software and you may then proceed to install Firefox 4.

If you are not using that software, you might also try removing the existing installation of Firefox (by dragging it to Trash) and then installing. Your profile is stored in a separate location, so it will not be removed.

more options

I am not using that software and when I trashed Firefox and emptied the trash I get "The operation can’t be completed because the item “libsmime3.dylib” is in use."

more options

Trying again. After trashing Firefox and getting it gone from the trash, I get "An older item named “Firefox” already exists in this location. Do you want to replace it with the newer one you’re moving?" and the trash is empty. Then when I say OK I still get the above message. And now I have no Firefox.

more options

I have the same problem trying to update Firefox from 4 to 5.0.1. I contacted AppleCare and was told that I should absolutely NOT go to the terminal because it is dangerous! I was advised to contact Firefox online support. So here I am and I don't know what I can do about this and whether I will ever be able to update Firefox!