Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Can't log into my Norton Identity Safe, so that it fills in my log ins

  • 3 svar
  • 6 har detta problem
  • 1 visning
  • Senaste svar av tas02

marid
marid
more options

Locking - see this Norton support page.

There used to be an icon up on the top of the old Firefox, which would let me log into "Identity Safe" a Norton security product. When I clicked it, it asked me for a password. When provided, Norton would fill in all the details - i.e. log in, name, address, visa info. There is no longer such an icon, and I have no way to log into "Identity Safe" so I have to fill everything out myself.

''Locking - [http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720112959EN&pvid=nis-2011&selected_nav=5&layout= see this Norton support page.]'' There used to be an icon up on the top of the old Firefox, which would let me log into "Identity Safe" a Norton security product. When I clicked it, it asked me for a password. When provided, Norton would fill in all the details - i.e. log in, name, address, visa info. There is no longer such an icon, and I have no way to log into "Identity Safe" so I have to fill everything out myself.

Ändrad av the-edmeister

Alla svar (3)

tas02
tas02
more options

I just downloaded and installed Firefox4 only to find out that it doesn't support the Norton Identity Safe, which has all of my usernames and passwords in it. NOW what do I do? If it can't handle this or maybe import from Norton, I'm going to have to de-install and (hopefully) reinstall 3.7.

Please advise.

marid
marid Frågans ägare
more options

Can't reinstall Firefox 3.7. Looks like Internet Explorer supports the Norton Identity Safe.

tas02
tas02
more options

Good news! Norton has a hotfix for this now. Go to this page on Norton's website and download and execute the hotfix tool. You need to make sure that you have FF 4.0 installed and that Norton is up-to-date. A restart will be required when the hotfix completes, but when it comes back up, your identity safe will be there.