Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

I can't download what Firefox tells me to download.

catriv
catriv
more options

I keep getting a message telling me to update my Firefox, but when I try to do it, the download box opens up and it downloads and downloads and downloads and NEVER STOPS and I give up and stop it. Then the message comes back a few hours later. I have a MacBook Pro OSX 10.6.8 and I use Firefox/Earthlink and all has been fine. What's the problem?

I keep getting a message telling me to update my Firefox, but when I try to do it, the download box opens up and it downloads and downloads and downloads and NEVER STOPS and I give up and stop it. Then the message comes back a few hours later. I have a MacBook Pro OSX 10.6.8 and I use Firefox/Earthlink and all has been fine. What's the problem?

Alla svar (1)

David McRitchie
David McRitchie
more options

I would guess that the update process is stuck and that you'd be better off download 5.0 rather than the update to 5.0.

Start at http://www.mozilla.com and download the latest version. At the completion of the download don't let the setup start Firefox for you, when the setup ends, start Firefox in your normal manner this way you will be less likely to create a new profile. The extra startup pages are temporary -- read them. The next time Firefox comes up you should be back to starting with your normal home page.

Note: Firefox must be down once the install starts. Close Firefox with File>Exit. Then make sure Firefox is not running -- On Windows: check the "Processes" tab in the Windows Task Manager. On Mac: Firefox > Quit then Command+option+Esc, if Firefox running use Force quit

Permission errors on Mac: If you were getting permission errors on a Mac, download the latest Firefox version, then uninstall and reinstall Firefox. Do not remove your profile directories and files as they contain your settings, bookmarks, history, extensions, passwords, and cookies.