Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

My hard drive & mother board had to be replaced, I am trying to setup my laptop & trying to re-sync but it will not let me use my old sync key, how do I reactivate using old sync key???

more options

I have my old sync key, but it keeps saying that it is the wrong one every time I try to setup the sync option...how do I clear out what is currently on there so I can use my old sync key and get my original info back?

I have my old sync key, but it keeps saying that it is the wrong one every time I try to setup the sync option...how do I clear out what is currently on there so I can use my old sync key and get my original info back?

Alla svar (4)

more options

When you go to set up Sync - I already have a Sync account, then in the next window use I don't have the device with me

As you type the Sync Key, don't type the hypens between the alpha / numeric characters.

more options

I tried doing it the way you said, but it still says wrong sync key...

more options

You do use the same Sync account (email address) that was used with that sync account?

more options

Yes, but for some reason, it wont let me use my old sync key...