Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

When I click on the popup to remember password it doesn't take. The popup just sits there. I close it and password is not saved. How do I fix this?

  • 1 svar
  • 2 har detta problem
  • 4 visningar
  • Senaste svar av cor-el

anevarez
anevarez
more options

This is not just problem sites like gmail or yahoo. Every site I go to is having this same problem. Window pops up asking to "remember password for x on x" and I press the "Remember Password" button and nothing happens. The popup just stays there like it didn't register my response. Finally I close it and ultimately the password is not saved. It's clearly a bug but I can't figure how to fix it. Any suggestions?

This is not just problem sites like gmail or yahoo. Every site I go to is having this same problem. Window pops up asking to "remember password for x on x" and I press the "Remember Password" button and nothing happens. The popup just stays there like it didn't register my response. Finally I close it and ultimately the password is not saved. It's clearly a bug but I can't figure how to fix it. Any suggestions?

Alla svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.
Rename the files key3.db and signons.sqlite in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See: