Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

FlashPlayerPlugin_11_5_502_146.exe crashes in Windows 8 Pro using Firefox 18.01

malfunctionh
malfunctionh
more options

After upgrading to Windows 8 Pro 64 bit from Windows 7, every page which has Flash content produces this error message:

'The instruction at 0x71a30000 referenced memory at 0x71a30000. The memory could not be written.

Click on OK to terminate the program'

If there are several Flash videos, it produces this error message for each one.

This does not happen on Internet Explorer, Google Chrome, Opera, or Safari. However, I do all my web development on Firefox because of good third party tools, so this is a real problem for me.

After upgrading to Windows 8 Pro 64 bit from Windows 7, every page which has Flash content produces this error message: 'The instruction at 0x71a30000 referenced memory at 0x71a30000. The memory could not be written. Click on OK to terminate the program' If there are several Flash videos, it produces this error message for each one. This does not happen on Internet Explorer, Google Chrome, Opera, or Safari. However, I do all my web development on Firefox because of good third party tools, so this is a real problem for me.

Alla svar (3)

malfunctionh
malfunctionh Frågans ägare
more options

Addendum: before I upgraded to W8 on my production machine, I tested it out on my test rig and a laptop. The flash plug-ins worked perfectly on these (same release), but they are both 32 bit machines.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
malfunctionh
malfunctionh Frågans ägare
more options

I disabled the protected mode as instructed, and the problem has resolved itself.

Many thanks.