Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Crash with box restart quit. neither option work.

  • 3 svar
  • 2 har detta problem
  • 4 visningar
  • Senaste svar av Chaimpinski

Chaimpinski
Chaimpinski
more options

Crash id: Crash ID: bp-65661fb4-493a-42c2-b135-5a0e32130403 Crash ID: bp-217ceccf-28fe-4805-9ffb-838f12130403 Crash ID: bp-3db6d268-b387-499c-adb5-9deab2130403

I have reinstalled, cleansed REG, started up in safemode. No malware on my pc whatsoever. At least none that AVG, Malwarebytes or spybot could find. Please have a decent answer or i will never use firefox again.

Crash id: Crash ID: bp-65661fb4-493a-42c2-b135-5a0e32130403 Crash ID: bp-217ceccf-28fe-4805-9ffb-838f12130403 Crash ID: bp-3db6d268-b387-499c-adb5-9deab2130403 I have reinstalled, cleansed REG, started up in safemode. No malware on my pc whatsoever. At least none that AVG, Malwarebytes or spybot could find. Please have a decent answer or i will never use firefox again.

Vald lösning

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

You can also try to uninstall Windows update KB2670838 if you have this update.

Läs svaret i sitt sammanhang 👍 1

Alla svar (3)

samktan
samktan
more options

From your crash log, it looks like you just upgraded to version 20, it could be one of your extensions is incompatible with Firefox. Have you tried restarting Firefox in Safe Mode?

To start Firefox in Safe Mode, hold down the Option key while launching Firefox. The instructions to do this can be found at https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode.

Another option you can try is to reset Firefox preferences by following the instructions at https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems.

Hope this helps.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vald lösning

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

You can also try to uninstall Windows update KB2670838 if you have this update.

Chaimpinski
Chaimpinski Frågans ägare
more options

@cor-el Thanks Changing the config seemed to have resolved the issue. Not really sure what i have changed and why. Have i turned off the HW acceleration? Any ideas what has happened to make it crash? Windows updates or summink?

I hate it when something crashes without any apparent reason besides normal use of my hardware.

Thanks a lot anyway.