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Why has Firefox automatically updated my version 19 to version 20 four tiems this week even though I have the update option turned off?

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  • Senaste svar av Andrew

lumber01man
lumber01man
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When Firefox automatically updated me to Ver. 20, I was no longer able to access one of my online accounts. After contacting that account's helpline and being that told nothing had changed at their end, I decided to uninstall Firefox Ver. 20 and return to Firefox Ver. 19. I was then able to access my online account again.

However, since that time, Firefox has continued to automatically update me to Ver. 20 (four times this week!) even after checking the box "Never check for updates" on the Options/Advanced/Update tab. What software "glitch" is allowing this to happen? How can I stop this from happening in the future?

When Firefox automatically updated me to Ver. 20, I was no longer able to access one of my online accounts. After contacting that account's helpline and being that told nothing had changed at their end, I decided to uninstall Firefox Ver. 20 and return to Firefox Ver. 19. I was then able to access my online account again. However, since that time, Firefox has continued to automatically update me to Ver. 20 (four times this week!) even after checking the box "Never check for updates" on the Options/Advanced/Update tab. What software "glitch" is allowing this to happen? How can I stop this from happening in the future?

Alla svar (2)

iamjayakumars
iamjayakumars
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Firefox Auto Update OFF

___________________________________________________________________________ The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Ändrad av iamjayakumars

Andrew
Andrew
  • Moderator
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The above won't help. Try a clean reinstall.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!