Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

can't open firefox

  • 2 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av tritoniaoli

more options

When i open firefox in normal and safe mode the crash reporter open a ask me to restart firefox and every time i click on restart firefox i got another crash reporter. Crash ID: bp-9e7de36c-3e17-42f2-9722-cb2892130717

When i open firefox in normal and safe mode the crash reporter open a ask me to restart firefox and every time i click on restart firefox i got another crash reporter. Crash ID: bp-9e7de36c-3e17-42f2-9722-cb2892130717

Vald lösning

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.

You can also try to uninstall Windows update KB2670838 if you have this update.


Try to disable hardware acceleration in Firefox.

Läs svaret i sitt sammanhang 👍 1

Alla svar (2)

more options

Vald lösning

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.

You can also try to uninstall Windows update KB2670838 if you have this update.


Try to disable hardware acceleration in Firefox.

Ändrad av cor-el

more options

Thank you, i uninstall the update and now it's working. Thank you very much.