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Drop downm menu will not display all options

  • 2 svar
  • 1 har detta problem
  • 19 visningar
  • Senaste svar av cor-el

kcuevas
kcuevas
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On certain websites the full drop-down menu will not appear when a tab is clicked on, as if blocked by images on the current webpage. Same problem on internet explorer! I cannot access the drop-down options that I need...

On certain websites the full drop-down menu will not appear when a tab is clicked on, as if blocked by images on the current webpage. Same problem on internet explorer! I cannot access the drop-down options that I need...

Alla svar (2)

Andrew
Andrew
  • Moderator
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If you are experiencing the same issue on another browser then it's not a Firefox issue and the support we can provide to solve this may be minimal.

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable hardware acceleration in Firefox.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.