Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Firefox crashes

more options

I am getting the message shockwave is busy, do you want to disable the plugin? Then adobe crashes. I have updated my plugins and have the latest firefox browser.

I am getting the message shockwave is busy, do you want to disable the plugin? Then adobe crashes. I have updated my plugins and have the latest firefox browser.

Alla svar (5)

more options
more options

Didn't work

more options

hello, maybe it's an issue with the protected mode in the flash plugin - you could try if disabling protected mode makes a difference.

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

more options

Need more help solving this shockwave/adobe crashing problem

more options

Hi jennheather, when Flash crashes, Firefox records data about what was happening leading up to the event. Sometimes this data helps identify the problem. To provide the volunteers here access to your Flash crash data, please see the last section of this article to learn how to find the crash IDs you would post here in a reply: Troubleshoot Firefox crashes (closing or quitting unexpectedly).

Also, how quickly/reliably does this happen? If you can re-create the problem easily, try Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash will still work)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?