Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

I cant sync my account because I dont know username but I have sync key?

  • 2 svar
  • 1 har detta problem
  • 7 visningar
  • Senaste svar av cor-el

more options

My old computer doesnt work anymore and only thnig I have is a sync key stored on my mail. I tried several usernames and mail adresses but no success.

I use these adreses:

[email addresses removed to protect your privacy and security. - Andrew]

My old computer doesnt work anymore and only thnig I have is a sync key stored on my mail. I tried several usernames and mail adresses but no success. I use these adreses: [email addresses removed to protect your privacy and security. - Andrew] <! vuletict@net.hr stomo111@gmail.com vuletict@yahoo.com -->

Ändrad av Andrew

Alla svar (2)

more options

Hi vuletict,

Thank you for your question. You can recover the account by resetting the password with those email addresses.How do I choose what information to sync on Firefox?

If you have generated a new recover key since that one, you will have to recover the password and create a new one. If you have any questions about a specific account, without the recovery email for a new password we may have to start over. *hope this is not the case.

more options

The user name is the email address that you have used to create the Sync account.

Can you log in here?