Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

• Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
• In the Firefox options window click the Advanced tab, then select "General".
• In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
• Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

Hi & thanks~ I use water fox version, tools rn't quite in that order. (NK, I need steps like a baby, I UNINSTALLED a program on our OLD pc-note I said 'OLD', it croaked, had to factory restore another 1 also!!) -I updated Norton Mid Jan, near a month- I get that long gray box '....you can continue 2 c if it loads or..stop.' - several xx's daily. It's a PITA & I've asked in forums but it's pig latin to me. Is Java the same as adobe? Flash? What really should I have, or NEED? if you have time... I have HP p-7-1226s(model), Intel & Core i3-2130CPU@3.40 GHz; 6 GB RAM, 64 bit Op Sys & a PC 'Dummy' that runs it. Any help will-help!

(the main is re: flash ish, & whether or not I have to UNinstall to UPdate waterfox-)

THANK YOU MUCH!