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how do i prevent neo.com from opening

sparkythecat
sparkythecat
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Neo.com continually opens when I log onto Firefox, and I cannot eliminate it. How can I permanently get rid of it?

Neo.com continually opens when I log onto Firefox, and I cannot eliminate it. How can I permanently get rid of it?

Vald lösning

Another related thread: Today everytime I try to go to my email inbox a website I have NEVER been to pops up. It's Neo Innovations. What do I do? (not yet solved).

Läs svaret i sitt sammanhang 👍 0

Alla svar (4)

Nick_Adamson
Nick_Adamson
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Hi sparky,

You may have accidentally made it your homepage at some point.

You can update your homepage by following the instructions here:

https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page#w_set-or-change-your-home-page

Ändrad av Nick_Adamson

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Another user posted a similar problem earlier today: Everytime I launch firefox today or try to go to a bookmarked site it goes to www.Neo.com (not yet solved).

Do you have any custom connection settings? You can check here:

orange Firefox button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default setting of "Use system proxy settings" should pick up your IE settings, or you could try "No proxy" to see whether that makes any difference.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Vald lösning

Another related thread: Today everytime I try to go to my email inbox a website I have NEVER been to pops up. It's Neo Innovations. What do I do? (not yet solved).

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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In yet another thread (Everytime I launch firefox today or try to go to a bookmarked site it goes to www.Neo.com), a user discovered that using an old bookmark for Yahoo mail can cause this problem. Aha!

Many users have discovered all kind of problems and glitches with Yahoo! mail in Firefox when using an old bookmark or old home page URL saved before Yahoo!'s recent server changes.

If you are accessing your mail either of those ways, I suggest clearing your Yahoo cookies and entering through the main page to get a better address for your current mail server.

To remove your Yahoo cookies -- save any pending work first -- call up the Cookies dialog while viewing any page on yahoo.com (or your Yahoo site). You can use either:

  • right-click the page > View Page Info > Security > "View Cookies"
  • Tools menu > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then go to one of these Yahoo addresses and click on login or mail from there:

You can save the new address if it works, replacing your old bookmark or home page, as applicable.