When I try to open Calendar from gmail, I get a Cookies problem error message
I have reset privacy settings per instructions sevearl times, but still can't open calendar
Basics
Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Norton Toolbar Version: 2014.7.1.1 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Norton Vulnerability Protection Version: 12.2.0.5 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 extensions.lastAppVersion: 29.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 103137 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true
Graphics
Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0156 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 5-10-2012 Driver Version: 8.15.10.2752 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
Chosen solution
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
Did this fix your problems? Please report back to us!
Thank you.
Read this answer in context 👍 2All Replies (1)
Suluhisho teule
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
Did this fix your problems? Please report back to us!
Thank you.