All of a sudden, I can't create a new tab. The button is there but when I click on it nothing happens. Running Firefox 30.0
I only have the one tab open but still cannot create a new tab by clicking on the "Open a new tab" button. If I'm at a website and right-click, I can tell the page to open in a new tab. But I cannot get the new tab button to work. It will also not work with control-T
Chosen solution
Let your employer know about that problem. Their developer is going to have to look into fixing that add-on.
Read this answer in context 👍 0All Replies (5)
To find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the menu button
, click help 
and select Troubleshooting Information.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Application Basics
Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:30.0) Gecko/20100101 Firefox/30.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: DMACC Help Desk Version: 10.31.0.526 Enabled: true ID: {9a1382d7-eeeb-4445-9a6a-978ce0180e99}
Name: We-Care App Version: 4.1.23.4 Enabled: false ID: wecarereminder@bryan
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage: http://www.dmacc.edu/ browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.urlbar.autoFill: false browser.urlbar.default.behavior: 2 dom.disable_open_during_load: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 30.0 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT1611562&SearchSource=2&CUI=UN24688979331178512&UM=2&q= network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402590913 places.history.expiration.transient_current_max_pages: 79020 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np-mswmp: 2 plugin.state.npconduitfirefoxplugin: 2 plugin.state.npfirefoxplugin: 2 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_bgcolor: false print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_bgimages: false print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_colorspace: print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_command: print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_downloadfonts: false print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_duplex: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_edge_bottom: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_edge_left: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_edge_right: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_edge_top: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_evenpages: true print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_footercenter: print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_footerleft: &PT print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_footerright: &D print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_headercenter: print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_headerleft: &T print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_headerright: &U print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_in_color: true print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_margin_bottom: 0.5 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_margin_left: 0.5 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_margin_right: 0.5 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_margin_top: 0.5 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_oddpages: true print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_orientation: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_page_delay: 50 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_paper_data: 1 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_paper_height: 11.00 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_paper_name: print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_paper_size_type: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_paper_size_unit: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_paper_width: 8.50 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_plex_name: print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_resolution: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_resolution_name: print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_reversed: false print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_scaling: 1.00 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_shrink_to_fit: true print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_to_file: false print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_unwriteable_margin_bottom: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_unwriteable_margin_left: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_unwriteable_margin_right: 0 print.printer_HPC577DE_(HP_Officejet_Pro_8600).print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1401773004
Graphics
Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0116 Direct2D Enabled: true DirectWrite Enabled: true (6.1.7601.18245) Driver Date: 3-25-2011 Driver Version: 8.15.10.2342 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
Please do the following:
Using the directions found at Disable or remove Add-ons, disable your add-ons one by one, until you find the issue. Please let me know what the last disabled add-on was and we will work with that add-on's author to get it blocked.
Last Add-On disabled and then restart which resulted in being able to use the tab button was the DMACC Help Desk 10.31.0.526.
This is an add on from my employer (Des Moines Area Community College in Ankeny, Iowa). I've had this on my system forever and never had a problem with it before.
Suluhisho teule
Let your employer know about that problem. Their developer is going to have to look into fixing that add-on.