This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can not delete messages

  • 5 majibu
  • 2 wana tatizo hili
  • 14 views
  • Last reply by christ1

brmarsh
brmarsh
more options

I can not delete messages from the inbox or the junk box. I can not drag messages to the trash box. I have downloaded and reinstalled Thunderbird but still does not work. All other functions seem to work. It is possible to move messages from the inbox to the junk box but can not delete them from their.

I can not delete messages from the inbox or the junk box. I can not drag messages to the trash box. I have downloaded and reinstalled Thunderbird but still does not work. All other functions seem to work. It is possible to move messages from the inbox to the junk box but can not delete them from their.

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

Try to rebuild the index file for Inbox. Right-click Inbox - Properties - Repair Folder

brmarsh
brmarsh Mwenye swali
more options

Thanks for your help and suggestion. This fix did not work. I can now move messages to the junk folder then using right click, empty junk the messages are deleted. They do not go to the trash folder however. I guess this work around will work but its not the way it should be.

christ1
christ1
  • Top 25 Contributor
more options

Do the same with the Junk folder. Then compact folders for the account.

brmarsh
brmarsh Mwenye swali
more options

I repaired every folder. I created a new folder called inbox 2 and moved all the inbox folders to it. I then deleted inbox and inbox msf. These were online suggestions. Nothing has worked. Thank you for your help but nothing seems to work.

christ1
christ1
  • Top 25 Contributor
more options

I created a new folder called inbox 2 and moved all the inbox folders to it.

I don't think I can follow of what you did.