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Firefox continually crashes when started up.

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I open Firefox, and it crashes 5 seconds later. During those five seconds I click on 'Restore' and then it still crashes. After a few crashes I get the option to start in safe mode or restart, when I open in safe mode it still crashes. I haven't tried to reset it as I would like to keep all my settings...

I open Firefox, and it crashes 5 seconds later. During those five seconds I click on 'Restore' and then it still crashes. After a few crashes I get the option to start in safe mode or restart, when I open in safe mode it still crashes. I haven't tried to reset it as I would like to keep all my settings...

Modified by sagacious.4235

Chosen solution

As a test, start Firefox in Safe Mode; Hold down the Shift key (On Mac the Options key), then call the program.

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All Replies (5)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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https://crash-stats.mozilla.com/report/index/bp-b0f812d3-4bcb-4a1b-b72e-e44f02140630

https://bugzilla.mozilla.org/show_bug.cgi?id=1031852 RESOLVED DUPLICATE Persistent crash after updating to today's Aurora build

https://bugzilla.mozilla.org/show_bug.cgi?id=1031697 RESOLVED FIXED Huge Aurora 32 crash spike after landing of bug 1013587, several signatures

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Suluhisho teule

As a test, start Firefox in Safe Mode; Hold down the Shift key (On Mac the Options key), then call the program.

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Thanks for your input guys! I just created a few new profiles and played around with the files, copying the ones I needed like extensions and the such, it is now working!