This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Will deleting the inbox anf inbox.msf files within the smart mailboxs folder delete any emails in my unified folders?

  • 4 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by Papipio

Crumbleey
Crumbleey
more options

I have three accounts set up in Thunderbird, two are unified and the third one isn't. I've looked through the setting in the tools-account settings for each of the three accounts but I cannot see anything that refers to unified folders. I have the view-folders button set to on.

I've seen a solution on your forums which reads:-

Help menu (Alt +H) > troubleshooting information Click the show folder button. Close Thunderbird open the mail folder open the smart mailboxes folder Delete the inbox and inbox.msf files Restart Thunderbird.

I don't understand why this solution should make all my inbox's unified, and I don't want to loose any emails.

Can anybody help please?

Response appreciated.

I have three accounts set up in Thunderbird, two are unified and the third one isn't. I've looked through the setting in the tools-account settings for each of the three accounts but I cannot see anything that refers to unified folders. I have the view-folders button set to on. I've seen a solution on your forums which reads:- Help menu (Alt +H) > troubleshooting information Click the show folder button. Close Thunderbird open the mail folder open the smart mailboxes folder Delete the inbox and inbox.msf files Restart Thunderbird. I don't understand why this solution should make all my inbox's unified, and I don't want to loose any emails. Can anybody help please? Response appreciated.

All Replies (4)

Crumbleey
Crumbleey Mwenye swali
more options

Third sentence should read: I have the view, folders, unified radio button set to on.

Papipio
Papipio
more options

I don't understand exactly what you want to do ... Use the normal possibilities of TB: - to move emails from one folder to another - to delete an account after having moved emails - to choose the way emails are stored for each account (by menu Account settings / Server parameters / Advanced. I hope that helps !

Pierre

Modified by Papipio

Crumbleey
Crumbleey Mwenye swali
more options

Merci bien Pierre.

There is a support item called "Not showing all emails in UNIFIED Folder" and the solution given was the one I inserted in my question above.

I understand how to do the steps but I don't know why it should solve the problem of only some of the accounts being unified.

Does unification only occur on in-boxes?

Papipio
Papipio
more options

Bonjour Crumbleey,

Excuse me, I don't understand your problem ... Can you describe it and tell me what you want to get ? I have been using Thunderbirds for years now, I installed it in many PCs, I solved many problems using only the standard possibilities of Thunderbird, I never had any need to intervene in the emails files and folders. If you want to delete an account which has its own set of folders, if you want to keep its emails, first move the emails in Local folders.

Pierre