This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Windows 8.1 ..Firefox download setup file locks up on "Installing" window

  • 4 majibu
  • 7 wana tatizo hili
  • 1 view
  • Last reply by JGPIP

JGPIP
JGPIP
more options

When the Firefox downloaded setup file is run (Firefox Setup Stub 31.0.exe) , 1st thing appearing is a window saying "Firefox Setup...Your about to enjoy..." It has a green moving downloading bar that continues to run forever without any result. I let it run for an hour without any change to the window. On the bottom of the window it says "One moment, Firefox will launch as soon as the install is complete" To the right of that, it has a CANCEL button. WHAT IS WRONG...HOW CAN I GET THIS TO INSTALL?

When the Firefox downloaded setup file is run (Firefox Setup Stub 31.0.exe) , 1st thing appearing is a window saying "Firefox Setup...Your about to enjoy..." It has a green moving downloading bar that continues to run forever without any result. I let it run for an hour without any change to the window. On the bottom of the window it says "One moment, Firefox will launch as soon as the install is complete" To the right of that, it has a CANCEL button. WHAT IS WRONG...HOW CAN I GET THIS TO INSTALL?

Chosen solution

https://download.mozilla.org/?product=firefox-31.0-SSL&os=win&lang=en-US There is the direct link, does that work for you? Also make sure you check the date and time on your computer.

Read this answer in context 👍 4

All Replies (4)

philipp
philipp
  • Moderator
more options

hello, please see if it is working correctly with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/

JGPIP
JGPIP Mwenye swali
more options

Thanks for the suggestion, however when I click on the one for "U.S.=English" the new window after a few seconds says "This page can't be displayed". Tried it several times, made sure the Advanced Security settings ok, still no change

user633449
user633449
more options

Suluhisho teule

https://download.mozilla.org/?product=firefox-31.0-SSL&os=win&lang=en-US There is the direct link, does that work for you? Also make sure you check the date and time on your computer.

JGPIP
JGPIP Mwenye swali
more options

Thank you very much, Tyler...IT WORKED!!!!! I now have Firefox again. I have to say though, right before I tried your suggestion, I did an UPDATE/RESTART. It took a long time for it to complete, so it must have loaded more Windows updates and maybe that was the problem.. but maybe not, too. Anyway....THANK YOU!!!!!