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Updating driver doesn't do it. Stopping hardware acceleration doesn't fix.

  • 2 majibu
  • 1 ana tatizo hili
  • 6 views
  • Last reply by cor-el

Z-PK
Z-PK
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Hello - sorry, can't reply directly to your answer Phillip.

I have tried updating my intel hardware driver. That didn't work.

I tried stopping hardware acceleration - that doesn't work.

I still get a black screen -- unless I open in Safe Mode. And if I open in Safe Mode I can't use any extensions etc.

I've reinstalled; I've reset. Doesn't work.

I'm sorry, really frustrated right now. I've never had a Firefox upgrade cause a problem before.

Thank you

Hello - sorry, can't reply directly to your answer Phillip. I have tried updating my intel hardware driver. That didn't work. I tried stopping hardware acceleration - that doesn't work. I still get a black screen -- unless I open in Safe Mode. And if I open in Safe Mode I can't use any extensions etc. I've reinstalled; I've reset. Doesn't work. I'm sorry, really frustrated right now. I've never had a Firefox upgrade cause a problem before. Thank you

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Z-PK, when you do a Reset, hardware acceleration will be re-enabled, so you will need to disable it again.

Could you extract and post your graphics card information? That can be found on the support information page, either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the upper left-hand corner, click Copy text to clipboard.

When pasting into a reply, you will see a lot of different groups of information. You can edit out the other sections and just keep "Graphics".

Here's an example:

Graphics

Adapter Description: ATI Radeon HD 3400 Series Adapter Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 256 ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Device ID: 0x95c5 DirectWrite Enabled: false (6.1.7601.18245) Driver Date: 5-24-2011 Driver Version: 8.861.0.0 GPU #2 Active: false GPU Accelerated Windows: 0/17 Basic (OMTC) Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 3400 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable Direct2D and leave hardware acceleration enabled. That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.

  • about:config page: gfx.direct2d.disabled = true

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.