This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I upgraded to 31.3.0 and now can not receive e-mails, even though I can send them.

  • 1 jibu
  • 6 wana tatizo hili
  • 25 views
  • Last reply by Reeds

Reeds
Reeds
more options

Have used Thunderbird for years, but have not been able to receive e-mails for two days since the upgrade. Able to send e-mails, but not receive. Tried deleting e-mails for last few days on server and on Thunderbird, but no change. Tried deleting saved password on Thunderbird, but it only asked for new password when sending e-mail, but does not ask for password for receiving. Tried re-installing Thunderbird, but no e-mails received.

Have used Thunderbird for years, but have not been able to receive e-mails for two days since the upgrade. Able to send e-mails, but not receive. Tried deleting e-mails for last few days on server and on Thunderbird, but no change. Tried deleting saved password on Thunderbird, but it only asked for new password when sending e-mail, but does not ask for password for receiving. Tried re-installing Thunderbird, but no e-mails received.

All Replies (1)

Reeds
Reeds Mwenye swali
more options

I solved the problem by changing Account Settings / Server Setting changed the port to 995 (default was 110) and the security to SSL. (Not sure how the upgrade changed these settings).