This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

email suddenly is seen in initial popup but doesn't get into Inbox

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by alysenet

alysenet
alysenet
more options

I received e-mail just fine -- into my Thunderbird Inbox -- early this morning. But now, suddenly, starting around 2:30 pm, I'll see an e-mail coming into Thunderbird -- by seeing that small popup window that briefly shows a preview of the e-mail -- but then when I go into my Inbox to find that e-mail, it's not there! I did a test and the same thing happened ... I see it in the popup at first, but then it doesn't get into my Inbox. I thought at first maybe it was showing up in a weird location in my Inbox, due to that thread business that I'll never understand, but when I do a search for the e-mail that theoretically came in, I do not see it. Any insights welcome!

I received e-mail just fine -- into my Thunderbird Inbox -- early this morning. But now, suddenly, starting around 2:30 pm, I'll see an e-mail coming into Thunderbird -- by seeing that small popup window that briefly shows a preview of the e-mail -- but then when I go into my Inbox to find that e-mail, it's not there! I did a test and the same thing happened ... I see it in the popup at first, but then it doesn't get into my Inbox. I thought at first maybe it was showing up in a weird location in my Inbox, due to that thread business that I'll never understand, but when I do a search for the e-mail that theoretically came in, I do not see it. Any insights welcome!

Chosen solution

Oops, never mind -- I have answered my own question! My incoming e-mails were not simply disappearing -- they were filtering into my one mailbox that has a filter set up for bringing certain e-mail into it. I don't know why emails (all? some, not sure) were suddenly going there, but now I have deleted the filter and the mailbox that the emails were suddenly getting detoured into, and now e-mails seem to be coming in just fine... At least my test e-mail to myself now goes into my Inbox as expected. If there's any software glitch behind what happened, it might be a good idea to look into it.

Read this answer in context 👍 0

All Replies (1)

alysenet
alysenet Mwenye swali
more options

Suluhisho teule

Oops, never mind -- I have answered my own question! My incoming e-mails were not simply disappearing -- they were filtering into my one mailbox that has a filter set up for bringing certain e-mail into it. I don't know why emails (all? some, not sure) were suddenly going there, but now I have deleted the filter and the mailbox that the emails were suddenly getting detoured into, and now e-mails seem to be coming in just fine... At least my test e-mail to myself now goes into my Inbox as expected. If there's any software glitch behind what happened, it might be a good idea to look into it.

Modified by alysenet