This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

my computer crashed with no backup, and I have to reinstall thunderbird, how do i reinstall with all of my folders and address book

  • 1 jibu
  • 1 ana tatizo hili
  • 12 views
  • Last reply by duggabe

robert.1402
robert.1402
more options

my computer crashed, and I have no backup and no files were saved of Mozilla Thunderbird. I am reinstalling Thunderbird on my computer. It recognizes my username, email, and password; however, it did not download my folders, old emails in my inbox, or my address book. Is there a way to retrieve this still?

my computer crashed, and I have no backup and no files were saved of Mozilla Thunderbird. I am reinstalling Thunderbird on my computer. It recognizes my username, email, and password; however, it did not download my folders, old emails in my inbox, or my address book. Is there a way to retrieve this still?

All Replies (1)

duggabe
duggabe
more options

There is a chance that your old profile is still in the computer. See https://support.mozilla.org/en-US/kb/profiles-tb and then using the file explorer see if you can find another xxxxxxxx.profile besides the currently active one. If so, see https://support.mozilla.org/en-US/kb/using-multiple-profiles to switch to it.

If you are using IMAP, your email server will still have the folders and messages, but if you are using POP, they are probably gone. Try using a web browser based access to your email, (such as mail.google.com) if your provider has one.