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ever since installing Thunderbird, I cannot access Outlook-online in FireFox

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  • Last reply by dmmoran

dmmoran
dmmoran
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I installed Thunderbird to backup my Hotmail/Outlook email the night before last, and ever since when I try to access Hotmail it opens, but most of the screen is blank, and none of the links to the Inbox or any of the folders do anything. I tried to save the screenshot as a .bmp & .doc so I could upload below, but both times it gave a vague error message that there was an error....

Thanks,

dorothy

I installed Thunderbird to backup my Hotmail/Outlook email the night before last, and ever since when I try to access Hotmail it opens, but most of the screen is blank, and none of the links to the Inbox or any of the folders do anything. I tried to save the screenshot as a .bmp & .doc so I could upload below, but both times it gave a vague error message that there was an error.... Thanks, dorothy

Chosen solution

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem 

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.
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All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Suluhisho teule

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem 

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.
dmmoran
dmmoran Mwenye swali
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I logged onto Firefox tonight and was shocked to see my Hotmail/Outlook looking like it should, not sure what it was, but it is fixed, :o)