This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by erolozbek

erolozbek
erolozbek
more options

My Laptop (Asus N61VG) keeps giving the error "display driver stopped responding and recovered..." and after a while Firefox crashes (very often). I changed to Google Chrome and the "display driver stopped responding..." error occures less and the browser does not crash. My graphics adapter is Nvidia GeForce GT 220M and I have installed the latest driver.

My Laptop (Asus N61VG) keeps giving the error "display driver stopped responding and recovered..." and after a while Firefox crashes (very often). I changed to Google Chrome and the "display driver stopped responding..." error occures less and the browser does not crash. My graphics adapter is Nvidia GeForce GT 220M and I have installed the latest driver.

Chosen solution

If you haven't already, could you try disabling Firefox from using hardware acceleration? This is the usual workaround for incompatibility with your graphics card driver software.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you exit Firefox and start it up again. Any difference?

If this problem seems to be associated with Flash media, there is a separate setting for that. More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Read this answer in context 👍 1

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Suluhisho teule

If you haven't already, could you try disabling Firefox from using hardware acceleration? This is the usual workaround for incompatibility with your graphics card driver software.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you exit Firefox and start it up again. Any difference?

If this problem seems to be associated with Flash media, there is a separate setting for that. More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

erolozbek
erolozbek Mwenye swali
more options

Thank you very much. Disabling hardware acceleration seems to have fix it. I had no crashes and display driver stops for over 5 hours.

I admit, I had heard earlier about this option, but had no luck earlier with a similar laptop (Asus N61JQ and ATI graphics) one year and it was solved only after a clean reinstall of Windows7. So I applied your suggestion without any real expectations :) Before, disabling all extensions helped but the extensions are most of the whistle and bells for which I prefer Firefox over IE and Chrome for a decade.

Modified by erolozbek