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1) Can't delete messages 2) Can't copy, drag, drop messages to folders 3) Doesn't copy sent msg to Sent folder

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  • Last reply by melange6

melange6
melange6
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1) Can't delete messages - After pressing delete or right clicking/delete. Tried TBird's suggested fix, didn't work.

2) Can't copy, drag, drop messages to folders.

3) Doesn't copy sent msg to Sent folder - Dialog box remains open until I have to physically close it, at which point the message is not copied to the Sent folder.

1) Can't delete messages - After pressing delete or right clicking/delete. Tried TBird's suggested fix, didn't work. 2) Can't copy, drag, drop messages to folders. 3) Doesn't copy sent msg to Sent folder - Dialog box remains open until I have to physically close it, at which point the message is not copied to the Sent folder.

All Replies (4)

Matt
Matt
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and you operating system and Anti virus programs are?

melange6
melange6 Mwenye swali
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Thanks Matt, Windows 8.1, using Windows Defender. HP Laptop - G7-2233CL

Matt
Matt
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go to the help menu in Thunderbird, select troubleshooting information click the show profile button.

Note the folder name in Explorer. Add an exception in Defender for the folder and it's sub folders.

melange6
melange6 Mwenye swali
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Thanks Matt, I did add an exception for C:\Users\L\AppData\Roaming\Thunderbird\Profiles\wy20acyg.default, restarted my computer, and reopened TBird, but that did not solve the problem. I would also like to add that I have uninstalled and reinstalled TBird on three different occasions to no avail as well.