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Firefox crashes

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  • Last reply by user293

itubaba
itubaba
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my firefox crashes like everyday.

cleared all my tabs, check my addon but still will not stop.

i have the crash report handy and listed below:

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x161e, AdapterSubsysID: 181d1043, AdapterDriverVersion: 10.18.10.3960 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+

Processor Notes i-2a8054e2.1299:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

LavasoftLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : 

LavasoftLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Windows\system32\LavasoftTcpService.dll 
LavasoftLSP over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 :  
LavasoftLSP over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\Windows\system32\LavasoftTcpService.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
LavasoftLSP : 2 : 0 :

Adapter Vendor ID

0x8086

my firefox crashes like everyday. cleared all my tabs, check my addon but still will not stop. i have the crash report handy and listed below: Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x161e, AdapterSubsysID: 181d1043, AdapterDriverVersion: 10.18.10.3960 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ Processor Notes i-2a8054e2.1299:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP LavasoftLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : LavasoftLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Windows\system32\LavasoftTcpService.dll LavasoftLSP over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : LavasoftLSP over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\Windows\system32\LavasoftTcpService.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll LavasoftLSP : 2 : 0 : Adapter Vendor ID 0x8086

All Replies (1)

user293
user293
more options

Can you post the crash id's? These give more information about the crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.