This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 majibu
  • 1 ana tatizo hili
  • 12 views
  • Last reply by FredMcD

tsiak
tsiak
more options

I can't start Firefox even in safe mode with crash ID of bp-3c41aa5c-9c1c-4545-8c3a-2486d2150924. I tried to uninstall and reinstall the latest version, and I tried to install older version, but it does not help.

I can't start Firefox even in safe mode with crash ID of bp-3c41aa5c-9c1c-4545-8c3a-2486d2150924. I tried to uninstall and reinstall the latest version, and I tried to install older version, but it does not help.

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, this appears to be caused by a security/monitoring software by a company called SoftCamp, that is running on your device. please try to see if there are any updates available for it that might solve this crash or else uninstall it for the moment. if the computer is part of a corporate network please get in touch with your it department about this issue...

FredMcD
FredMcD
more options

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged these programs;

Dsshell2.dll = unknown company = unknown product. File is digitally signed from SoftCamp Co., Ltd - Symantec Time Stamping Services Signer

dsblkprc.dll = DSBlkPrc = company SoftCamp(R).

ascore.dll = BrightStor ARCserve Backup from Computer Associates

dsedcon.dll = SoftCamp DocumentSecurity

icudt52.dll = International Components for Unicode +++++++++++++++++++++++++++++++ Your memory usage is very high.

System Memory Use Percentage 87

Download the the current full installer for your SoftCamp programs, and save them somewhere. Then remove SoftCamp from your system.

Reboot. Then run a register scanner/repair. After, try Firefox. Do Not install SoftCamp at this time. Any problems?