This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF crashes with a Youtube video

  • 1 jibu
  • 3 wana tatizo hili
  • 3 views
  • Last reply by billh14

billh14
billh14
more options

FF has started crashing in the last few weeks. I haven't found a repeatable scenario until now. There is a specific video on Youtube that crashes 100% of the time (IE and Chrome are fine). I went through all the recommendations: 1. Remove FF (and the ProgramFiles\Mozilla Firefox folder), then reinstalled 2. Removed and reinstalled Flash 3. Turned off hardware acceleration in Flash 4. Turned off Flash protected mode 5. Turn on HTML5 player for Youtube

Here are latest crash reports, all pointing to the same video file. There is probably something more basic causing the crashes. This video is the most repeatable.

Report ID Date Submitted bp-f65af5f3-b861-4bd8-81c5-3eb9c2151009 10/9/2015 8:52 AM bp-9f1873e1-2a2e-4934-9f37-231b22151009 10/9/2015 8:46 AM bp-22ac83be-017d-4356-b828-88d0d2151009 10/9/2015 8:42 AM bp-409a8a59-13eb-4679-b589-122c12151009 10/9/2015 8:14 AM bp-af013b97-6cde-48bd-ae4f-55f532151009 10/9/2015 6:45 AM bp-6a93da81-1670-44b7-8ce9-7775e2151009 10/9/2015 6:40 AM

I tried using Help->Troubleshooting Information in FF --> it crashed. I'm writing this in Chrome since my first submission was lost with a crash. I'm manually filling in the troubleshooting questions after starting Firefox in safe mode.

FF has started crashing in the last few weeks. I haven't found a repeatable scenario until now. There is a specific video on Youtube that crashes 100% of the time (IE and Chrome are fine). I went through all the recommendations: 1. Remove FF (and the ProgramFiles\Mozilla Firefox folder), then reinstalled 2. Removed and reinstalled Flash 3. Turned off hardware acceleration in Flash 4. Turned off Flash protected mode 5. Turn on HTML5 player for Youtube Here are latest crash reports, all pointing to the same video file. There is probably something more basic causing the crashes. This video is the most repeatable. Report ID Date Submitted bp-f65af5f3-b861-4bd8-81c5-3eb9c2151009 10/9/2015 8:52 AM bp-9f1873e1-2a2e-4934-9f37-231b22151009 10/9/2015 8:46 AM bp-22ac83be-017d-4356-b828-88d0d2151009 10/9/2015 8:42 AM bp-409a8a59-13eb-4679-b589-122c12151009 10/9/2015 8:14 AM bp-af013b97-6cde-48bd-ae4f-55f532151009 10/9/2015 6:45 AM bp-6a93da81-1670-44b7-8ce9-7775e2151009 10/9/2015 6:40 AM I tried using Help->Troubleshooting Information in FF --> it crashed. I'm writing this in Chrome since my first submission was lost with a crash. I'm manually filling in the troubleshooting questions after starting Firefox in safe mode.

All Replies (1)

billh14
billh14 Mwenye swali
more options

One additional note: I started FF in safe mode and now the video plays just fine.