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Why does Firefox not allow me to conduct business on sites like Airmiles.ca, yet I can acess with Windows Explorer?

Kaledenguy
Kaledenguy
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For 3 days I have been attempting to rent a car on airmiles.ca. Firefox does not allow me access. Yet when I use Internet Explorer I can complete the transaction.

For 3 days I have been attempting to rent a car on airmiles.ca. Firefox does not allow me access. Yet when I use Internet Explorer I can complete the transaction.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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This site? https://www.airmiles.ca/arrow/Home

How far can you get and what stops you? Please be as specific as possible about error messages, etc.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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I also should add: When you have a problem with one particular site that previously worked normally, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

Please see: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site (even a blank page), try either:

  • right-click a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?