This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't see entire website after Firefox update - version 42

  • 3 majibu
  • 1 ana tatizo hili
  • 9 views
  • Last reply by 9091g

9091g
9091g
more options

I recently updated my Firefox to version 42. After that, I was on the popular website www.hotwheelscollectors.com and ran across an issue. I loaded the main page just fine. There are news articles, photos, and videos to look at. I was unable to read ANY of the articles on the website. I would click the link, and everything would load on the page EXCEPT the article. In fact, all the current news articles and archived news articles from past months would not load. I cleared my cookies, cache, and made sure all my plug-ins were up to date - still not able to read articles. My solution was to go back and install an earlier version of Firefox. I installed version 40, and guess what - that fixed everything.

This was all done on my old desktop that runs Windows XP as the o.s.

Any ideas why this happens?

I recently updated my Firefox to version 42. After that, I was on the popular website www.hotwheelscollectors.com and ran across an issue. I loaded the main page just fine. There are news articles, photos, and videos to look at. I was unable to read ANY of the articles on the website. I would click the link, and everything would load on the page EXCEPT the article. In fact, all the current news articles and archived news articles from past months would not load. I cleared my cookies, cache, and made sure all my plug-ins were up to date - still not able to read articles. My solution was to go back and install an earlier version of Firefox. I installed version 40, and guess what - that fixed everything. This was all done on my old desktop that runs Windows XP as the o.s. Any ideas why this happens?

All Replies (3)

FredMcD
FredMcD
more options

I checked the link and had no problem.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Were (Are) you using permanent private browsing mode (never remember history)?

Firefox 42+ has a new Tracking Protection feature that is enabled by default in Private Browsing mode. You can see a shield icon at the left end of the location/address bar when you are in private browsing mode that some content is blocked. You can disable this feature in "Options/Preferences > Privacy".

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"
9091g
9091g Mwenye swali
more options

Thanks for the insight, cor-el. Tried it this morning and everything is working fine. Able to see the entire article. Thanks again !!