This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since Windows 10 updates on Fri., 12/4/15, my Yahoo email page is completely unusable; settings changed.

  • 2 majibu
  • 2 wana tatizo hili
  • 1 view
  • Last reply by FredMcD

cjscooby1
cjscooby1
more options

Windows 10 did major updates Fri., 12/4/15, and ever since my Yahoo email page is like a skeleton page with the directions for how page is to be laid out, etc. It's a blank white page with a list down the left-hand side of page: Home, Mail, News, Sports, etc. etc. As you scroll down, you see directions for everything. It is completely unusable in Firefox. I am able to access my normal Yahoo email page in Edge, but not in Firefox, which is what I predominantly use. HELP!

Windows 10 did major updates Fri., 12/4/15, and ever since my Yahoo email page is like a skeleton page with the directions for how page is to be laid out, etc. It's a blank white page with a list down the left-hand side of page: Home, Mail, News, Sports, etc. etc. As you scroll down, you see directions for everything. It is completely unusable in Firefox. I am able to access my normal Yahoo email page in Edge, but not in Firefox, which is what I predominantly use. HELP!

Chosen solution

Do you still have the problem if you open Firefox in safe mode?: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

You might want try the Refresh Firefox button: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Read this answer in context 👍 2

All Replies (2)

Michael
Michael
more options

Suluhisho teule

Do you still have the problem if you open Firefox in safe mode?: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

You might want try the Refresh Firefox button: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Modified by Michael

FredMcD
FredMcD
more options

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: