This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird hangs if I mark an email as spam in one account

  • 3 majibu
  • 1 ana tatizo hili
  • 8 views
  • Last reply by Wayne Mery

bassman212
bassman212
more options

I have 5 mailboxes that I use with Thunderbird. I am using Windows 10. All settings are set the same way on each mailbox and are coming off of the same server. Four of the mailboxes work perfectly but one will lock up Thunderbird if I mark an email as spam. By closing and reopening Thunderbird, It operates OK till I mark an email as spam on the same maibox. Forgive me if I posted this in the wrong place but I have looked for sometime to let you know of a possible problem.

I have 5 mailboxes that I use with Thunderbird. I am using Windows 10. All settings are set the same way on each mailbox and are coming off of the same server. Four of the mailboxes work perfectly but one will lock up Thunderbird if I mark an email as spam. By closing and reopening Thunderbird, It operates OK till I mark an email as spam on the same maibox. Forgive me if I posted this in the wrong place but I have looked for sometime to let you know of a possible problem.

Modified by Wayne Mery

Chosen solution

Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Read this answer in context 👍 1

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Suluhisho teule

Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

bassman212
bassman212 Mwenye swali
more options

bassman212 said

I have 5 mailboxes that I use with Thunderbird. I am using Windows 10. All settings are set the same way on each mailbox and are coming off of the same server. Four of the mailboxes work perfectly but one will lock up Thunderbird if I mark an email as spam. By closing and reopening Thunderbird, It operates OK till I mark an email as spam on the same maibox. Forgive me if I posted this in the wrong place but I have looked for sometime to let you know of a possible problem.

This worked while I was in safe mode. I will let you know if it doesn't work after I re-boot and receive more mail. Thanks

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

bassman212 said

This worked while I was in safe mode. I will let you know if it doesn't work after I re-boot and receive more mail. Thanks

If that helped, then your problem was likely antivirus software.

What did you determine to be the cause of your problem?