Exception getSmartFolderName
Suddenly folders gone on exchange (office365) This is also the case in safe mode. Folders do appear in subscribe window, but will not be subscribed to.
Timestamp: 20/01/16 09:51:53 Error: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.getStringProperty]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://messenger/content/folderPane.js :: getSmartFolderName :: line 2790" data: no] Source File: chrome://messenger/content/folderPane.js Line: 2792
Chosen solution
Apparently this was a change in Office365.
The solution seemed to be to change passwords. (This was required for "Skype for business" but not anywhere associated with mail) Changing lead to IMAP working.
Some of the folder handling seems to have changed as some of the folders in rules where not recognized, but on recreating the rules they work.
In the interim, while they where changing things, it turned out that "display all folders" allowed me to see the folders.
Normal folder subscription is back and working. Some rules need to be recreated.
Read this answer in context 👍 0All Replies (8)
38.5.1
Copy to sent also fails on sending.
Exchange EWS Provider 3.5.0-beta1
(It seems I couldn't write this coherently in one go)
and given safe mode, hopefully the extension is irrelevant
A new profile also does not help.
There have been alot of similar cases with outlook/hotmail/office365 , so something is clearly going on.
Please try this to see if you can subscribe / show in folder pane again.
'tools' > 'Account Settings' > 'Server Settings' for the mail account or Right click on mail account name in Folder Pane and select 'Settings' select 'Server Settings' for the mail account click on 'Advanced' button uncheck: 'Show only subscribed folders'. clickon OK click on OK
then try to subscribe again. Right click on mail account and select 'Subscribe' See if this time you can select the folder. click on OK
Report back on results.
I've created a bug report, asking for this to be checked out.
As this is not actually affecting me - I don't have outlook/hotmail/office365 mail account, then it would be helpful if you could offer information for the bugzilla people. Please tell them : what OS you use. what version of thunderbird. What server you are trying to connect to subscribe folders. state what folders disappeared. state whether you could see folders in the 'subscribe' window etc you would need to register/logon to post comment. It would also be usefult to 'Vote' for the bug. Voting is located in the top section where it says: Importance: (vote)
Suluhisho teule
Apparently this was a change in Office365.
The solution seemed to be to change passwords. (This was required for "Skype for business" but not anywhere associated with mail) Changing lead to IMAP working.
Some of the folder handling seems to have changed as some of the folders in rules where not recognized, but on recreating the rules they work.
In the interim, while they where changing things, it turned out that "display all folders" allowed me to see the folders.
Normal folder subscription is back and working. Some rules need to be recreated.