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Cannot sign into Yahoo e-mail

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  • Last reply by Scribe

Karen8591
Karen8591
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Firefox used to be my preferred browser. For awhile I haven't been able to log into Yahoo e-mail. Yahoo mail has a new sign-in arrangement. So first I enter my e-mail, then click next, and I'm taken to a similar screen asking now for my password. Then I enter my password and click the sign-in button. Nothing happens when I click the sign-in button. I can't get in to see my e-mail.

Thing is...I'm able to sign in using Windows IE, Chrome, and Opera.

Any ideas out there?

Firefox used to be my preferred browser. For awhile I haven't been able to log into Yahoo e-mail. Yahoo mail has a new sign-in arrangement. So first I enter my e-mail, then click next, and I'm taken to a similar screen asking now for my password. Then I enter my password and click the sign-in button. Nothing happens when I click the sign-in button. I can't get in to see my e-mail. Thing is...I'm able to sign in using Windows IE, Chrome, and Opera. Any ideas out there?

All Replies (1)

Scribe
Scribe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

If Safe Mode doesn't help, delete all references to Yahoo, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!