We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes frequently, then creates another icon in my dock

  • 1 jibu
  • 2 wana tatizo hili
  • 6 views
  • Last reply by FredMcD

more options

Firefox is crashing frequently. When I ask it to restart Firefox, another icon is created in my dock. This icon contains my open window. However, the other icon shows that the application is not responding, and will not allow me to Force Quit. I must restart my computer in order to get Firefox to work. I like Firefox, and think Chrome is a memory hog. But if it keeps crashing every time I open it, I do not know what to do?

Firefox is crashing frequently. When I ask it to restart Firefox, another icon is created in my dock. This icon contains my open window. However, the other icon shows that the application is not responding, and will not allow me to Force Quit. I must restart my computer in order to get Firefox to work. I like Firefox, and think Chrome is a memory hog. But if it keeps crashing every time I open it, I do not know what to do?

Chosen solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Read this answer in context 👍 0

All Replies (1)

more options

Suluhisho teule

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29