Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i have issue about a new tab with add keeps opening when i search for any content

  • 2 majibu
  • 1 ana tatizo hili
  • 8 views
  • Last reply by cor-el

karthick29
karthick29
more options

Whenever i go for a search a new tab is opened with adds. also a new tab has safe finder search engine instead of google (default which i choosed). I get lot of adds which are being popped even though i installed adblock plus. suggest me a solution

Whenever i go for a search a new tab is opened with adds. also a new tab has safe finder search engine instead of google (default which i choosed). I get lot of adds which are being popped even though i installed adblock plus. suggest me a solution

All Replies (2)

Scribe
Scribe
more options

Hi, please try working through How to easily remove Search.SafeFinder.com (Guide) by Malware Tips.

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

After removal you may need to reset your home page and search, which you can do by running the add-on SearchReset.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There are other things that need attention.

Your System Detail list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

See also:

You can use this button to go to the current Firefox profile folder:

Windows hides some file extensions by default. Among them .html and .ini and .js and .txt and you may only see a file name without file extension. You can check the file extension (type) in the properties of the file in Windows Explorer via the right-click context menu.