OnDownloadError since migrating to latest version, slow downloading of mail since uploading to latest and messages in error console
2016-05-19 10:39:14 autosyncActivities ERROR OnDownloadError: Important of @dusserre.com
Version: 45.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20160509110721 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2: INCOMING: account2, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account5: INCOMING: account5, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account6: INCOMING: account6, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account7: INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-6077ff59-7d77-4ea1-b503-2c33f2160513 (13/05/2016) http://crash-stats.mozilla.com/report/index/bp-240cd0e6-a26c-4633-9458-44b102160503 (03/05/2016) http://crash-stats.mozilla.com/report/index/bp-43d3822d-c48f-4d46-8328-a14ae2160331 (31/03/2016) http://crash-stats.mozilla.com/report/index/bp-055bd3d8-bea3-4420-b341-4c7b62160329 (29/03/2016) http://crash-stats.mozilla.com/report/index/bp-ff762e73-e1d5-4bc8-88dc-127fb2160324 (24/03/2016)
Extensions Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66} Inverse SOGo Connector, 17.0.5, true, sogo-connector@inverse.ca Lightning, 4.7.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Mail Summaries, 3.0.2, true, mailsummaries@mozillamessaging.com QuickFolders, 3.14.1, true, quickfolders@curious.be Zindus, 0.8.41, true, {ad7d8a66-253b-11dc-977c-000c29a3126e} Provider for Google Calendar, 0.32, false, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Important Modified Preferences Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.use_document_fonts: 0 dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 45.1.0 font.internaluseonly.changed: true font.minimum-size.x-western: 12 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Arial font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Arial font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 14 gfx.crash-guard.glcontext.appVersion: 45.1.0 gfx.crash-guard.glcontext.deviceID: 0x11c0 gfx.crash-guard.glcontext.driverVersion: 9.18.13.3221 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1279635223 mailnews.database.global.datastore.id: 26855687-2adc-4ec3-807d-9700c2cf2bc mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.lifetimePolicy: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1463328197 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 139518934 plugin.disable_full_page_plugin_for_types: image/png plugin.importedState: true plugin.state.npwinext: 0 plugins.update.notifyUser: true print.print_printer: HP Officejet Pro L7700 series print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_bgcolor: false print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_bgimages: false print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_command: print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_downloadfonts: true print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_evenpages: true print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_footercenter: print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_footerleft: &PT print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_footerright: &D print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_headercenter: print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_headerleft: &T print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_headerright: &U print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_in_color: true print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_margin_bottom: 0.5 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_margin_left: 0.5 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_margin_right: 0.5 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_margin_top: 0.5 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_oddpages: true print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_orientation: 0 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_pagedelay: 500 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_paper_data: 9 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_paper_height: 11,00 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_paper_size: 2228325 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_paper_size_type: 0 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_paper_size_unit: 1 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_paper_width: 8,50 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_reversed: false print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_scaling: 1,00 print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_shrink_to_fit: true print.printer_\\serveur\hp_LaserJet_3380_PCL_6.print_to_file: false print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_colorspace: print.printer_Adobe_PDF.print_command: print.printer_Adobe_PDF.print_downloadfonts: false print.printer_Adobe_PDF.print_duplex: 0 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left: 0 print.printer_Adobe_PDF.print_edge_right: 0 print.printer_Adobe_PDF.print_edge_top: 0 print.printer_Adobe_PDF.print_evenpages: true print.printer_Adobe_PDF.print_footercenter: print.printer_Adobe_PDF.print_footerleft: &PT print.printer_Adobe_PDF.print_footerright: &D print.printer_Adobe_PDF.print_headercenter: print.printer_Adobe_PDF.print_headerleft: &T print.printer_Adobe_PDF.print_headerright: &U print.printer_Adobe_PDF.print_in_color: true print.printer_Adobe_PDF.print_margin_bottom: 0.5 print.printer_Adobe_PDF.print_margin_left: 0.5 print.printer_Adobe_PDF.print_margin_right: 0.5 print.printer_Adobe_PDF.print_margin_top: 0.5 print.printer_Adobe_PDF.print_oddpages: true print.printer_Adobe_PDF.print_orientation: 0 print.printer_Adobe_PDF.print_page_delay: 50 print.printer_Adobe_PDF.print_pagedelay: 500 print.printer_Adobe_PDF.print_paper_data: 9 print.printer_Adobe_PDF.print_paper_height: 11,00 print.printer_Adobe_PDF.print_paper_name: print.printer_Adobe_PDF.print_paper_size: 0 print.printer_Adobe_PDF.print_paper_size_type: 0 print.printer_Adobe_PDF.print_paper_size_unit: 1 print.printer_Adobe_PDF.print_paper_width: 8,50 print.printer_Adobe_PDF.print_plex_name: print.printer_Adobe_PDF.print_resolution: 0 print.printer_Adobe_PDF.print_resolution_name: print.printer_Adobe_PDF.print_reversed: false
Chosen solution
good to know thanks! upgrade seems to have solved my problem and no unpleasant surprises...
Read this answer in context 👍 0All Replies (11)
do you still see a problem when updating to 45.2.0 ??
Hi Wayne, Thanks for your reply. I deleted .msf files as suggested somewhere else and this seems to have solved the problem. Should I upgrade to 45.2.0? Reluctant to make any changes now that the app is being awesome again :)
Zindus, 0.8.41
This add-on is NOT supported anymore in TB24 and above. See http://www.zindus.com/blog/2013/07/10/zindus-end-of-life/
Hence uninstall it.
Should I upgrade to 45.2.0?
Yes. See the release notes for more information about what has changed. https://www.mozilla.org/thunderbird/45.2.0/releasenotes/
Create a backup of your Thunderbird profile prior to updating just in case. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile
Hi many thanks for your reply. I am running t'bird on 64-bit windows 7 and it looks like this is not supported in the update...
ld said
Hi many thanks for your reply. I am running t'bird on 64-bit windows 7 and it looks like this is not supported in the update...
Of course it is supported, just as Windows 10 is supported.
Thanks, my bad, misread a post :) Will try this. Performance has improved since I deleted .msf files, but the app is still pretty much continually downloading "Sent" and "Important" files, among others. I deleted alot of old files from gmail, but still have 9Gb; should I do more?
still have 9Gb; should I do more?
I guess that depends on how many GB you want to come down to. Gmail doesn't make it easy to really get rid of stuff, so make sure you do empty the Trash at some point. Also make sure to compact folders in Thunderbird. http://kb.mozillazine.org/Compacting_folders
Thanks for your reply. No kidding about getting rid of stuff on gmail :( Trash is empty and folders are set to automatically compact. I am completely agnostic regarding storage; am gathering from your reply that T'bird should be able to handle 9GB without difficulty, so this is not one of the causes of the slow downloading problems I have. Fingers crossed that update solves this!
I have a mail profile that windows reports as 16.5Gb. Now it is not all mail. but while ever folders are kept to a reasonable size the total mail stored is largely irrelevant.
Suluhisho teule
good to know thanks! upgrade seems to have solved my problem and no unpleasant surprises...
When your problem has been fixed can you mark the thread as 'Solved' please? Thank you.