This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't setup outlook mail account due to allegedly invalid credentials.

  • 4 majibu
  • 1 ana tatizo hili
  • 3 views
  • Last reply by Matt

JBohacek
JBohacek
more options

I am trying to setup a mail account for outlook. But when I enter my email and password (both of which are 100% correct), the message says that "Configuration could not be verified". I'm using all the recommended settings and as mentioned, correct credentials (tried even copy pasting). It may be relevant to mention, that I use two step verification on my outlook account.

I am trying to setup a mail account for outlook. But when I enter my email and password (both of which are 100% correct), the message says that "Configuration could not be verified". I'm using all the recommended settings and as mentioned, correct credentials (tried even copy pasting). It may be relevant to mention, that I use two step verification on my outlook account.

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Have you created an APP password for Thunderbird to use? I suggest you do.

JBohacek
JBohacek Mwenye swali
more options

I have now and unfortunately it bears no fruits. Also it should be noted that I have been successful with adding gmail account, so it is likely an issue bound with outlook. Also, here is an image of the setup window: https://support.cdn.mozilla.net/media/uploads/images/2016-07-16-23-46-11-44a50f.png

JBohacek
JBohacek Mwenye swali
more options

Well, never mind then.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

There is nothing in that window to offer any additional information.

What anti virus do you use? We find some of them very aggressive and they block the setup process for accounts. I did not mention this as I thought you had managed to set up one account already.