This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is broken 9times within 2 hours when Ich opened the website "welt.de"

  • 6 majibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by FredMcD

more options

Every time the crash happened suddenly when I scrolled down

Every time the crash happened suddenly when I scrolled down

Chosen solution

Thanks for the helpful advice to update the graphic driver. Now it seems as if FF-Browser works without crashing by visiting the specific website.

Read this answer in context 👍 0

All Replies (6)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

philipp Jul 18, 2016, 8:49:50 PM contacted me due to my FF-Browser-problem (Firefox is broken 9times within 2 hours when Ich opened the website "welt.de") and asked me to send the latest crash reports into a forum reply. I dont know if I´m right here.

bp-dae18e36-7be1-40b4-9e12-9f7642160719 19.07.2016 11:38 bp-ec432fab-a58e-400e-a6a5-5e13b2160719 19.07.2016 11:01 bp-dd99b4aa-23ba-4421-8ce6-e05872160719 19.07.2016 10:57 bp-d0ceb213-9f99-4311-a20e-64ae72160719 19.07.2016 10:25 bp-4572d901-1539-40bd-8246-282112160719 19.07.2016 10:24 bp-7ebb34ec-29c8-4b26-b31a-570862160719 19.07.2016 10:22 bp-a33ac0b2-c351-45be-8218-f59d12160719 19.07.2016 10:02 bp-41113cc2-f841-4550-a5d1-8cac52160719 19.07.2016 09:50 bp-74956b9d-f76e-45fe-b48b-ff2852160719 19.07.2016 09:43

more options

Signature: mozilla::WebGLContext::FakeBlackTexture::FakeBlackTexture

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

igd10umd32.dll = Intel(R) Graphics Technology

This is for Sumo's Related Bugs 1247977 REOPENED --- crash in mozilla::WebGLContext::FakeBlackTexture::FakeBlackTexture regressing in 45


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

thanks, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

more options

Suluhisho teule

Thanks for the helpful advice to update the graphic driver. Now it seems as if FF-Browser works without crashing by visiting the specific website.

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.