This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Intermittent freezing

  • 3 majibu
  • 4 wana tatizo hili
  • 1 view
  • Last reply by christ1

more options

Been using Thunderbird for ages. This problem has been occurring for a good chunk of that time.

Every so often, as I'm reading through my email, Thunderbird will freeze/stop responding. Clicking on the window while it's in this state will cause it to fade gray (the typical thing Windows does with programs that aren't responding). I can still switch to other programs, which work fine. After a few minutes, Thunderbird will start working again, but it's only a matter of time until it freezes again.

Almost guaranteed to happen within 5-10 minutes of opening Thunderbird, syncing mail, and starting to read.

Highly annoying.

Any ideas?

Been using Thunderbird for ages. This problem has been occurring for a good chunk of that time. Every so often, as I'm reading through my email, Thunderbird will freeze/stop responding. Clicking on the window while it's in this state will cause it to fade gray (the typical thing Windows does with programs that aren't responding). I can still switch to other programs, which work fine. After a few minutes, Thunderbird will start working again, but it's only a matter of time until it freezes again. Almost guaranteed to happen within 5-10 minutes of opening Thunderbird, syncing mail, and starting to read. Highly annoying. Any ideas?

All Replies (3)

more options

What is your anti-virus software?

more options

Currently, Windows Defender. Used to be AVG Free. Problem occurred with both.

more options