This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Changed my account password and lost my data cynced

  • 3 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by Paul

Muhammed_Hamza
Muhammed_Hamza
more options

You change the Password to the account and lost all your data synced with my firefox account (Bookmarks - useres - passwords - history) what can I do ?

You change the Password to the account and lost all your data synced with my firefox account (Bookmarks - useres - passwords - history) what can I do ?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Yes, resetting the Firefox Account password automatically deletes the dats on the Sync server. see the screenshot

Muhammed_Hamza
Muhammed_Hamza Mwenye swali
more options

IT'S SO STUPED , I TRUSTED YOU BUT YOU ARE NOT TRUSTWORTHY SO I'LL UNINSTALL FIREFOX AND TELL ALL MY FRINDES AND OTHER PEOPLE TO UNINSTALL IT BECOUSE YOU ARE SO STUPED COMPANY.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.