This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Need to find extensive e-mail files that disappeared from Local Folders while I was on vacation.

  • 1 jibu
  • 1 ana tatizo hili
  • 16 views
  • Last reply by christ1

islandskier
islandskier
more options

All old e-mail files disappeared from Mozilla Thunderbird Local Folders when I tried to access after returning yesterday from vacation. Note: I am new to current version of Thunderbird, recently installed on my computer (before vacation) after my computer was professionally wiped clean after hacking incident. Currently, under Local Folders, only Trash and Outbox are listed.

Badly need to recover extensive files. Thanks in advance!

All old e-mail files disappeared from Mozilla Thunderbird Local Folders when I tried to access after returning yesterday from vacation. Note: I am new to current version of Thunderbird, recently installed on my computer (before vacation) after my computer was professionally wiped clean after hacking incident. Currently, under Local Folders, only Trash and Outbox are listed. Badly need to recover extensive files. Thanks in advance!

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
after my computer was professionally wiped clean after hacking incident.

Sounds like your Thunderbird profile was professionally wiped clean as well. Did you create a backup prior to wiping your computer?