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Firefox crashes

  • 2 majibu
  • 1 ana tatizo hili
  • 3 views
  • Last reply by cherce

cherce
cherce
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After about 30 minutes of browsing, Firefox repeatedly stops responding until it finally crashes altogether. Sometimes the display is distorted, with some areas of the screen blacked out while other areas appear chopped up, especially on sites like Facebook that features lots of video.

After about 30 minutes of browsing, Firefox repeatedly stops responding until it finally crashes altogether. Sometimes the display is distorted, with some areas of the screen blacked out while other areas appear chopped up, especially on sites like Facebook that features lots of video.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cherce
cherce Mwenye swali
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Here you go. Thanks!

bp-46412157-6db5-4a0d-b487-6f7972161219 bp-1ea34e9c-2ec7-4f2a-ac7d-311df2161218 bp-daafef92-6fb0-416d-8c55-95e5b2161217 bp-dafa137f-35c9-4e73-8cf7-84d532161217 bp-caa02a31-5cb0-49be-ae42-a6b9c2161217