This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox and Thunderbird are crashing on start

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by FredMcD

Rostu
Rostu
more options

firefox and thunderbird are not starting. Getting a crash on startup. tried safe mode --> same result (crash on startup) clean installation and removing profile didn't help ether.

Crash ID: bp-28fe32ec-0b8c-4f71-8109-b97b20170511

firefox and thunderbird are not starting. Getting a crash on startup. tried safe mode --> same result (crash on startup) clean installation and removing profile didn't help ether. Crash ID: bp-28fe32ec-0b8c-4f71-8109-b97b20170511

All Replies (1)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 53.0 Build ID 20170418123315 OS Linux OS Version 0.0.0 Linux 4.4.0-75-generic #96-Ubuntu SMP Thu Apr 20 09:56:33 UTC 2017 x86_64

bp-28fe32ec-0b8c-4f71-8109-b97b20170511 Signature: ld-2.23.so@0xc141


I called for more help.