Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do i stop from deleting all junk/trash messages automatically?

more options

When I delete messages from my inbox, they used to remain in Junk or Trash until I manually deleted them by emptying Trash folder, which was how I preferred. For some reason now they automatically delete themselves moments after being sent from my inbox. What have I done wrong? and how van I keep them in my junk/trash folders until I wish to empty them myself? Thanking you in your assistance, Mick (xr6rat).

When I delete messages from my inbox, they used to remain in Junk or Trash until I manually deleted them by emptying Trash folder, which was how I preferred. For some reason now they automatically delete themselves moments after being sent from my inbox. What have I done wrong? and how van I keep them in my junk/trash folders until I wish to empty them myself? Thanking you in your assistance, Mick (xr6rat).

Chosen solution

Right-click your account in the normal folder view in Thunderbird and choose Settings.

Select Server Settings under your account on the left side.

See my screenshot below. Make sure that the setting I have indicated is set to move deleted messages to the trash folder, not one of the other options.

Then select Junk Settings, and make sure that in the bottom part, it is set to move junk to the Junk folder, not to the Trash or somewhere else.

Read this answer in context 👍 2

All Replies (1)

more options

Suluhisho teule

Right-click your account in the normal folder view in Thunderbird and choose Settings.

Select Server Settings under your account on the left side.

See my screenshot below. Make sure that the setting I have indicated is set to move deleted messages to the trash folder, not one of the other options.

Then select Junk Settings, and make sure that in the bottom part, it is set to move junk to the Junk folder, not to the Trash or somewhere else.