This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to remove the bookmarks from one account when I have disconnected my account, and then I want to add a new account.

  • 1 jibu
  • 2 wana tatizo hili
  • 4 views
  • Last reply by cor-el

Santhoshkongley
Santhoshkongley
more options

I have one account with the email address xxxxxxxxxxxxxx@gmail.com, which I use for office sync, in my office. I accidentally logged in with that email(xxxxxxxxxxxxxx@gmail.com) in my personal laptop. The bookmarks and all other data were synced. I realised this mistake and disconnected my account from my laptop. However, the bookmarks and other data still is there on my laptop.

Secondly, I wiped the history, deleted all my bookmarks(work), and then created another account with another email(xxxxxxxx@gmail.com).

The issue: Even though I deleted all my work history and bookmark from this account(xxxxxxxxxxxxxx@gmail.com), it still shows up in my new account(xxxxxxxx@gmail.com). Please let me know what needs to be done, so that I have all my work bookmarks and other data with xxxxxxxxxxxxxx@gmail.com and my personal data is with xxxxxxxx@gmail.com.

Thank you for your help in advance.!

I have one account with the email address xxxxxxxxxxxxxx@gmail.com, which I use for office sync, in my office. I accidentally logged in with that email(xxxxxxxxxxxxxx@gmail.com) in my personal laptop. The bookmarks and all other data were synced. I realised this mistake and disconnected my account from my laptop. However, the bookmarks and other data still is there on my laptop. Secondly, I wiped the history, deleted all my bookmarks(work), and then created another account with another email(xxxxxxxx@gmail.com). The issue: Even though I deleted all my work history and bookmark from this account(xxxxxxxxxxxxxx@gmail.com), it still shows up in my new account(xxxxxxxx@gmail.com). Please let me know what needs to be done, so that I have all my work bookmarks and other data with xxxxxxxxxxxxxx@gmail.com and my personal data is with xxxxxxxx@gmail.com. Thank you for your help in advance.!

Modified by cor-el

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is probably a record that you managed to type your email addresses 7 times in one reply :wink:

I will obfuscate them since it it quite possible that they will be picked up by spam bots.

You can change the password of the Sync account to wipe (reset) all data stored on the Sync server. Best is to disconnect all devices and cleanup unwanted data on each device before reconnecting to Sync.