This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem with secure connection with token attached.

  • 2 majibu
  • 11 wana tatizo hili
  • 2 views
  • Last reply by CyrilS

CyrilS
CyrilS
more options

I have Aladdin eToken with my personal certificate on it. While token is attached to my computer, I cannot use Firefox while token is locked (FF constantly asks for token PIN) and cannot use secure connection to many sites while token is attached and unlocked (SEC_ERROR_BAD_SIGNATURE).

This is completely discouraging. What have I to do to make FF perform in correct manner?

I have Aladdin eToken with my personal certificate on it. While token is attached to my computer, I cannot use Firefox while token is locked (FF constantly asks for token PIN) and cannot use secure connection to many sites while token is attached and unlocked (SEC_ERROR_BAD_SIGNATURE). This is completely discouraging. What have I to do to make FF perform in correct manner?

All Replies (2)

lamak
lamak
more options

Follow these steps to solve this issue:

1. Unplug the USB crypto token and open Mozilla Firefox 2. In Mozilla Firefox choose "Tools > Options > Advanced > Encryption > Security Devices" 4. In the opened window find and choose “eToken”, click on the “Unload” button on the right and confirm with "OK".

After that plug the USB crypto token back into USB slot. Mozilla Firefox should no longer repeatedly prompt you to enter PIN for the digital stamp.

Modified by lamak

CyrilS
CyrilS Mwenye swali
more options

lamak said

After that plug the USB crypto token back into USB slot. Mozilla Firefox should no longer repeatedly prompt you to enter PIN for the digital stamp.

It is some kind of solution - but it is not the best. First, certificate is used for SSL VPN - so sometimes it is possible that I have to use it with FF and web interface of SSL VPN gate. Second, it does not solve the problem with secure connections to some sites.